Delete Your Account

You can delete your Kooroo PTE account yourself, in the app or on the web, and you do not need to ask us to do it.

How to delete your account

• In the app: open the You tab, scroll to the bottom and tap Delete account. The screen states what is removed and what is kept before you confirm.
• On the web: open Profile and choose Delete my account, at the bottom of the page.
• If you cannot sign in: email kooroopte@gmail.comfrom the address registered to the account, with the subject “Delete my account”, and we will do it for you.

Please email from your registered address so we can verify your identity and action the correct account.

What happens, and when

Your account closes straight away and you are signed out. Your data is then permanently deleted 30 days later. During those 30 days, signing back in restores your account exactly as it was. After that, it cannot be recovered.

What gets deleted

At the end of the 30 days we permanently remove:

• Your voice recordings and the audio files behind them.
• Your practice and mock attempts, with their scores and feedback.
• Your study plan and your progress records.
• Your notification preferences and push tokens.
• Your profile, including your name and email address, your track, target score, exam date, accent choice and study settings.
• Your account and login credentials.

What we keep

Two records outlive the account, and neither carries your name or contact details:

• Purchase records, which we are required to keep for tax and refund handling.
• A sign-in log, used to investigate fraud.

Data stored only on your device (such as locally-cached study preferences) will remain on your device until you uninstall the app or clear its data. We have no ability to remotely delete device-local data.

Questions?

Our Privacy Policy section 6 covers the same ground in full. For anything else, contact us at kooroopte@gmail.com.